Evelia Care Limited values feedback on its services, particularly from service users and their caregivers, whether it pertains to compliments, complaints, or suggestions for improvement.
Service users are encouraged to freely express any comments to the care workers assisting them. Alternatively, if they prefer to escalate their concerns or feel that their feedback has not been adequately addressed, they may request to speak with a manager within the organization.
For those who wish to address their dissatisfaction through a more formal channel, we provide a structured complaints procedure for guidance and resolution.
Should any individual feel that their complaint has not been adequately addressed by Evelia Care Limited, they retain the right to escalate the matter to local authorities and the Care Quality Commission, the regulatory body overseeing our service provision.